Customer care Training

Course Modules

• Duration:  1 - 3 days

• Certificate Upon Completion

• Group Size:  Possible Max

Module 1: Introduction to Customer Service

• What is customer care?

• Importance of customer service to business success

• Understanding the customer journey

Module 2: Communication Skills

• Verbal & non-verbal communication

• Active listening techniques

• Tone, language, and empathy

• Email, phone, and chat etiquette

Module 3: Handling Difficult Customers

• Understanding customer emotions

• Conflict resolution strategies

• Staying calm under pressure

• De-escalation techniques

Module 4: Problem Solving and Decision Making

• Steps to solve customer issues effectively

• Root cause analysis

• Creating win-win solutions

Module 5: Service Recovery and Follow-up

• Turning complaints into opportunities

• The power of follow-up

• Building trust after service failure

Module 6: Time Management and Productivity

• Managing high volumes of queries

• Prioritizing customer issues

• Tools and tips for staying efficient